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Tuesday, January 3rd, 2017
ACTIVE NORMI Members have access to ongoing continuing education training every Tuesday night (48 times a year) in our BTS Training Room. These interactive webinars provide an opportunity for members to get ongoing training, news and other information regarding the mold profession. Unique to the NORMI organization, members are given the opportunity to “meet and greet” other NORMI members across the country on a regular basis and get their specific field questions answered.
NORMI is an approved training provider for many stated, including the State of Florida (PVD MRS0003605), and continues to offer onsite classes for CEU (continuing education units). The State of Florida requires each licensed Mold Related Services Assessor and/or Remediator to take fourteen (14) hours of approved continuing education during each renewal cycle (every two years).
The State of Florida recently approved NORMI CEUs to be given in a LIVE ONLINE format. These classes are offered at various times throughout the year and on specific Tuesday nights inside of the regular weekly training. ONLY ACTIVE NORMI Members may take advantage of this option to receive, over the course of a year, all the CEUs needed for renewal at NO ADDITIONAL CHARGE!
“We are pleased to make this announcement,” said Doug Hoffman, Executive Director of NORMI, the National Organization of Remediators and Mold Inspectors. “NORMI continues to lead the industry in filling the void of training and this is just another high-tech way of delivering relevant and current information. Connecting our active members to the organization and to the industry through this member benefit is one of our unique offerings and we’re thrilled that the State of Florida has recognized its value.”
To become an ACTIVE NORMI member, go to the “JOIN” tab at the top of www.NORMI.org. For more information, contact NORMI at 877.251.2296 or email firstname.lastname@example.org
Thursday, October 27th, 2016
Abita Springs, LA
October 27, 2016
NORMI, the National Organization of Remediators and Mold Inspectors, has just been approved as a NATE Training Provider so that several of the courses qualified for continuing education toward the NATE certification.
Founded in 1997, NATE (North American Technician Excellence) is the nation’s largest non-profit certification organization for heating, ventilation, air conditioning and refrigeration (HVACR)
technicians. NATE is the only technician certification organization developed and supported by the HVACR industry.
“We are so excited to partner with NATE,” announced Doug Hoffman, CEO of NORMI. “NATE has a long tradition of offering excellent training in the HVACR industry we our partnership allows us to provide excellent mold training for HVACR professionals. As we know, the air conditioning and heating systems are not always THE problem with IAQ but certainly A problem that needs to be addressed.”
NATE approved continuing education credits will be available in conjunction with the multiple approvals currently offered to NORMI class attendees. For more information on NORMI classes, call 877.251.2296 or see the list of classes at Best Training School.
Tuesday, May 17th, 2016
GAINESVILLE — Allergy and asthma sufferers soon may have a new weapon in their fight against airborne enemies: an indoor-air cleaning system that uses light and simple chemicals to destroy the dust mites and mold spores that cause many allergies.
Developed at the University of Florida’s Solar Energy and Energy Conversion Laboratory, the photocatalytic air filtration system has been tested in medical and industrial settings and already has proven successful at zapping odors and impurities caused by chemicals, viruses and bacteria. It soon will be available for home use, said Yogi Goswami, professor and director of the laboratory.
“This technology will revolutionize our notions about the quality of indoor air,” said Goswami. “With people spending more and more time indoors, it becomes increasingly important to provide clean air.”
The system uses light, which reacts with a titanium dioxide-based chemical catalyst as air passes through. The result is oxidation, which attacks and destroys microbes by disintegrating their DNA. The reaction also kills dust mites and mold.
Goswami said that the photocatalytic process is superior to conventional techniques using filters, which must be changed and disposed of.
“With this system, contaminants are destroyed rather than transferred. No toxic chemicals are employed,” said Goswami. Allergy and asthma suffers may find great relief once dust mites and mold spores are eliminated from the air they breathe, he said.
“Dust mites in the air cause allergic reactions in an estimated 15 to 20 percent of the population, and have been linked to the development of childhood asthma. The droppings of dust mites live in bedding and carpeting, but they also circulate in the air,” said Goswami.
“Inhaled mold spores are also responsible for many allergy symptoms and aggravate asthma. Mold seeds are microscopic and need to be 100 percent destroyed. Otherwise they lie dormant and grow back. Because mold spores also circulate in the air, cleaning an environmental surface is not an efficient way of eliminating molds. This system eliminates molds altogether.”
Goswami said the system has been tested successfully in medical research settings where the air in laboratories must be microbe-free.
“We’ve tested the photocatalytic air cleaning system on a variety of indoor air problems, including toxic bacteria, such as those found to cause Legionnaire’s disease,” said Goswami. “Surgical suites and hospital nurseries are just two obvious places for this system. Sick building syndrome will be a thing of the past where this system is used. The photocatalytic system can quickly kill off 100 percent of bacteria in indoor air,” said Goswami.
The technology is being readied for the market by Universal Air Technology at the Sid Martin Phototechnology Development Institute, a biotechnical business incubator of the University of Florida. The home units, Goswami said, may cost as little as $500.
Tuesday, January 26th, 2016
Good indoor air quality is important for homes, but also for businesses. A poor work environment leads to more sick days and sluggish employees. All of this combines to poor productivity and employee performance. An investment in clean air for a workplace can repay itself many times over.
OSHA says the following about workplace indoor air quality:
“The quality of indoor air inside offices, schools, and other workplaces is important not only for workers’ comfort but also for their health. Poor indoor air quality (IAQ) has been tied to symptoms like headaches, fatigue, trouble concentrating, and irritation of the eyes, nose, throat and lungs.”
If you are interested in determining the state of your workplace indoor air quality, contact one of our NORMI certified indoor air quality professionals at www.normipro.com.
photo credit: UIS Students in the Workplace via photopin (license)
Tuesday, August 25th, 2015
Abita Springs, LA
NORMI, the National Organization of Remediators and Mold Inspectors, announced today that, pending Department approval, they will begin training in New York after the first of the year. The New York Mold Licensing Law will go into effect January 1, 2016 requiring Assessment Consultants, Remediation Contractors and Mold Workers to be licensed to perform work on mold projects in excess of 10 square feet of visible mold. The law includes a training requirement where such training must be approved by the Department. Applicants are responsible for confirming such approval before investing in classes that claim to meet the State of NY requirements.
“The process for approval has been quite detailed and strenuous,” said Doug Hoffman, Executive Director of NORMI, “but that means the training will meet a very high standard so that those who are trained will understand the importance of protecting themselves and their clients from the potentially devastating effects of mold contamination. This industry is very dynamic with constant changes in techniques and technologies so it is vital that mold professionals NEVER stop learning!”
NORMI has been training mold professionals since its founding in July, 2004 across the country, which coincided with the State of Louisiana mold remediation licensing law, the first State to have such licensing. “We have been privileged to do mold training throughout the US and, even in Canada,” reported Mr. Hoffman. “States that currently have mold licensing laws include Texas, Florida, Maryland and Louisiana with the District of Columbia and New York coming on board on January 1, 2016. New York has established a curriculum that requires 32 hours of training for assessors, 24 hours of training for remediators and 16 hours of training for workers, probably the most detailed requirement of all the licensing laws.” NORMI will provide training that includes the NORMI Professional Practices, an improved standard of care for mold professionals. For non-professionals, NORMI offers the DIY (Do-It-Yourself) Guidance Document at the homepage of their website.
Licensing laws have successfully separated the functions of mold professionals into two major categories: those who assess the problem(s) and those who perform the work to resolve the detected problem(s). “The real value in licensing by the State is avoiding the conflict of interest that has traditionally plagued this industry,” according to Lance Eisen, COO of NORMI. “When a remediator is also the one who determines whether or not the problem is large enough to require remediation, there’s an inherent conflict of interest. You never want the fox guarding the chicken coop!”
Licensing classes are planned throughout the State of New York and registration for those classes will be available at www.BestTrainingSchool.com. For more information contact NORMI at 877.251.2296 or email email@example.com
Thursday, July 16th, 2015
Abita Springs, LA
Some people our industry view training as unnecessary. Whether initial training or continuing education training, they view any legislation regarding licensing “unnecessarily burdening” if it includes a requirement for training, either in the field or in the classroom. This seems to ignore some pretty important reasons for training.
“When I was working as a Roofing Contractor in the State of Florida, the rules and regulations, along with the Building Codes changed on a regular basis,” proclaimed Doug Hoffman, Executive Director of NORMI. “Hurricanes and other wind events required the administrators of these rules to review them on a regular basis and make changes to the regulations as they needed. Frankly, had I not been required to take 14 hours of continuing education every year for my license, I would still be nailing every single with three nails instead of five! It’s cheaper and, after all, it was good enough for my Dad!”
The mold industry is very dynamic. New chemicals are being developed every year that are less toxic and more eco-friendly. New air scrubbing techniques have been produced which are less expensive and more effective. The understanding of symptoms related to building illnesses is ever expanding as is the medical world beginning to link health concerns with indoor environmental issues. How would a mold professional be incentivized to stay up with this trend if they aren’t required to do so? Realistically, there is little incentive.
Many professionals come into this mold industry with little or no field experience. They see an opportunity to make a lot of money but don’t have the skills or knowledge to complete projects expeditiously and economically. The legal industry is jammed with lawsuits against incompetent and untrained contractors who hold themselves out to the public as “certified” when they got their certification through an online agency without having taken a single class.
The State of Florida is setting the standard in the industry for Mold Assessment and Mold Remediation. There is little doubt that they have written a solid licensing law which requires both initial training and continuing education for its licensees. Washington DC has followed their lead and, we suspect, more States will. Louisiana, the first state to put a licensing law in place, requires 24 hours of training with an additional 4 hours of Law and Business Ethics. Frankly, how else would a professional understand his legal obligations to the citizens of the state without such training?
We encourage all legislators who are considered licensing this industry to take a good close look at the elements of the licensing law they are requiring. Require certifications from good, competent and credible certifying agencies who, in their certifications, require some level of training and field experience. The public is relying on your expertise to protect them from the incompetent, untrained contractor who, just yesterday, was working as an unlicensed handyman.
For more information on the licensing requirements in your state or for information on NORMI, contact us at 877.251.2296 or firstname.lastname@example.org
Thursday, May 7th, 2015
Abita Springs, LA
May 7, 2015
We are pleased to announce that thirteen of our NORMI members have been honored by HomeAdvisor with the “Best of HomeAdvisor Award”! HomeAdvisor is the premier lead-sourcing program in the construction industry and NORMI members are encouraged to take advantage of the lead-sourcing they provide which benefits their individual business and the public.
“I am so proud of these entrepreneurs who have been certified with us, connected to us and provided outstanding service to the public,” remarked Doug Hoffman, Executive Director of NORMI (National Organization of Remediators and Mold Inspectors). These folks are doing exactly what we encourage them to do and have proven successful following our model. Congratulations to them for their dedication to providing the best service in the industry!”
HomeAdvisor said, “Thank you for being a partner of HomeAdvisor. We value our relationship, and we look forward to continuing to develop and grow our partnership in the coming year.
“We are pleased to announce that 13 pros in your network have received the ‘Best of HomeAdvisor Award’ for 2015! This distinction recognizes top industry professionals based on quality, service and value in the HomeAdvisor network. These members were chosen because they exemplify superior work practices, are committed to first-rate service and provide a fair value for the work they’re performing. Only the top pros in the HomeAdvisor network are bestowed this prestigious award!”
Recipients of the 2015 Best of HomeAdvisor Award are:
Curtis Roberts Mold Inspection
Green Way Solutions
AirTech Solutions 4U
MicroClean Technology, Inc.
Integrity Air Quality Solutions
Residential Air Quality
Jose Technologies, Inc.
A Healthier Home, LLC
Environmental Services Group Carolinas, LLC
Pure Air Solutions, LLC
The Best Restoration, LLC
Gnl Enterprises, LLC
DMC Environmental Service
For more information regarding training and certifying with NORMI, see www.NORMI.org, contact us at support@NORMI.org or cal 877.251.2296 NORMI is an approved training/certifications provider for multiple states and offered thirteen certifications.
Friday, October 24th, 2014
An enzyme hard at work!
Enzymes are the tools of nature. They are present in all living things, where they perform the essential function of converting food to energy and creating new cell material. As catalysts, they speed up natural processes and create natural reactions that otherwise would not materialize or take a long time to complete.
There are thousands of enzymes, each with its unique target. When enzymes are blended together, as is the case with EnzyMagic™, optimum performance results—cleaners that are better at removing mold, protecting your food preparation surfaces, and removing the stains on your floor.
The difference between the enzyme and more acidic or alkaline disinfectants is the difference between a surgeon’s scalpel and an atom bomb. With enzymes there is no collateral damage or unintended consequence because the enzyme targets a specific contaminant. Enzymes are very specific in comparison to inorganic catalysts such as acids, alkalines, and petrochemicals found in traditional cleaners. They work exclusively on their target, therefore no unwanted side effects and no significant warning labels.
Uses might include a wide range of applications but you can always be sure that the final cleaned surface is food contact safe. Enzymes continue to work each time water is applied to the surface as any residue is reactivated.
Here are are top five uses for enzyme based cleaning products in the home:
Follow label for correct mixing instructions, and then pour into clogged drains. Always start, of course, by working on lower levels of the plumbing systems and work toward the higher levels. This enables the enzymes to clean the pipes and be flushed out rather than being stopped by down-stream debris. Enzymes are not fast-acting like acid-type drain openers and they require a few hours to work properly. However, they are much safer for workers and the plumbing. It is best to use these over night or over a weekend to give the enzyme several hours to do its job.
Enzymes work well for blood stain removal and they are very effective in reducing (or in most cases eliminating) odors caused by urine, vomit and other organic-related odors. When odors are in carpet backing, use a carpet syringe and inject 1 ounce of undiluted enzymes through the backing onto the subfloor. Several injections are required to cover a large area. Enzymes can be used on all other water-safe fabrics that contain odor or stains caused by the same organic matter that also stain carpeting.
When mopping, mix enzymes with warm water to the correct dilution ratio and mop floors. Do not rinse floors, but air dry, allowing the enzymes time to react with bacterial matter. Enzymes will be absorbed into the floor mortar joints, allowing deep odor removal. Remember that you cannot use an enzyme at the same time that a disinfectant cleaner is applied. The residue of the disinfectant will kill the live organisms of the enzymes. Use one of the other—never both at the same time. If you want to use the disinfectant (like bleach) for staining, allow it to completely dry before applying the enzyme cleaner. Remember to avoid extreme acid or alkaline cleaners and this can be determined by checking the pH on the MSDS.
Enzymes are especially effective in laundry and can be used to supplement and enhance the cleaning processes of equipment like the Laundry Pure, Pure Wash, or other “detergent-free” laundry equipment.
Cat Urine is an especially difficult odor because it is full of several different types of bacteria, the specific types depending on whether the cat was
simply urinating or marking its territory. These, in addition to the uric acid, make for the awful odor that just keeps coming back. Cats also don’t drink much making their urine concentrated. Regular cleaners are not designed to get a these highly concentrated bacteria but enzymes can do the job effectively. The enzymes immediately start to react with the urine, and eventually destroy the odor at its source. Once the odor in an area has been removed, the cat is not prompted to urinate there again…they also have short memories.
photo credit: Enzymlogic via photopin cc
Saturday, October 18th, 2014
Abita Springs, LA October 18, 2014
With the current concern about Ebola transmission, the question is once again raised about the value, effectiveness and efficacy of ultra-violet component technologies on destroying the DNA of micro-organisms and, subsequently, keeping surfaces clean. Xenex, a company selling sanitization products into the medical industry (see video here) has perfected equipment that destroys all types of bacteria and mold utilizing the same technologies used in high tech air purification equipment. UVC (germicidal wavelength) has been proven over and over again with peer reviewed studies, clinical and field studies to do the job every time! Now this same technology is available to the public…not in big box stores but through NORMI trained professionals.
“We have known for years how effective UVC technology is on killing mold and bacteria in the air and on surfaces,” said Doug Hoffman, Executive Director of NORMI, “so we have made it an integral part of our training and actually been instrumental in developing new technologies that utilize these components in inexpensive home and office units. I’m a big believer in the concept of active air purification and have said, on many occasions, that the only people who need these products are people who breathe. Personally, I can’t imagine going into a hospital setting today without some kind of air purification protection. We are passionate about fixing this problem and our training could be more timely in the midst of all this concern about Ebola.”
NORMI offers training on this technology at Best Training School under the umbrella of the NORMI Certified IAQ Specialist including an IAQ Basics 101 for free. The public needs to know the value of technology like this to keep air and surfaces clean. There are many companies who offer UVC technology but NORMI has specific training on the trademarked MCI™ Multi-Cluster Ionization technology sold in an array of products for home, office and hospital use at the Best Living Systems website.
For more information on this and other trainings, call NORMI at 877.251.2296 or email email@example.com
Friday, October 10th, 2014
Customer service doesn’t have to be evil!
Does Your IAQ Business Get Thumbs Down for Service?
No matter how great your company’s product or service is, if your customer service skills are lacking, it won’t make much difference. This is especially true in today’s economy, as struggling business owners need every possible advantage over their competition. Unfortunately, far too many business owners make the same mistakes over and over again, sending their customers into the arms of their competitors. Here are 5 simple but effective ways for small business owners to turn angry, frustrated, or dissatisfied customers into happy customers — who come back for more!
1. Not Training Your Staff Properly
It does not matter whether you have two or two hundred employees, you must train everyone in the art of customer service. Customers and clients will not tolerate rudeness, incorrect information, or apathy on the part of your staff. Not taking the time to thoroughly train ALL employees — from the bottom to the top — is a major mistake made by too many indoor environment businesses.
2. Trying to Win the Argument with a Customer
It is worth remembering that it takes five times more effort and cost to gain one new customer than it does to maintain one current customer. When it comes to succeeding as a small business owner, it really is true that “the customer is always right.” If you try to win an argument but lose a steady customer, you are punishing yourself and your business with lost revenue — and, very likely, ensuring bad reviews on sites like Yelp.
3. Being Inaccessible to Customers
If you want to see repeat business, you need to be reachable by your customers. If people find it difficult to contact the customer service department or speak to a manager, they may not return. Many businesses, especially online, try to maintain a distance from their customers, but this often backfires by sending people somewhere else where they’ll get the one-on-one attention they are looking for.
4. Standing by Your Policy … No Matter What
Treat every customer interaction as an opportunity to build a personal relationship — this is one of the ways small businesses can shine where a huge, faceless corporation can’t. While the store clerk who is scared to lose his job can say “Sorry, that’s our policy,” customer service representatives and managers should be able to find ways to bend policies to build positive customer relationships. The phrase “If I do that for you, I’ll have do to it for everyone,” is one of the fastest ways to lose customers.
5. Failing to Keep Promises
If you assure a customer that something will be ready by Thursday, then it should be ready by Thursday — no exceptions. If you can’t honor your commitments to a customer for reasons beyond your control, do not make excuses; the only words you need to remember are “We’re sorry,” backed up by an extra effort to make the customer happy. Be sure customers give you the thumbs up!
Source: All Business
photo credit: mattygroves via photopin cc